Here is Air Canada's response to my letter of complaint:
Dear Ms. Cumberland,
Thank you for taking the time to contact our office.
I sincerely regret to learn of the inconvenience you and Ms. Cooper have experienced as a result of our schedule change and on behalf of Air Canada offer our most sincere apologies. Given your description of how this has affected your work schedule I can certainly understand how frustrating and disappointing this is for both of you.
Please note that since your pre-travel inquiry requires information from the reservation system and/or access to your file, we invite you to communicate directly with Air Canada Reservations as they are best suited to respond.
That said, Customer Relations handles past travel concerns only and once your travel has been completed, kindly contact our office and we will be glad to review your concerns and offer some form of compensation at that time.
Sincerely,
Britt
Customer Relations
So, AC Reservations told me to contact Customer Relations and Customer Relations told me to contact AC Reservations. That's about right. I guess we aren't getting upgraded. But hopefully some free miles "once our travel has been completed."
Val is working on getting the night shift in question off.
I am working on a new Zen attitude when it comes to Air Canada. It's all good, ooohhhhhm, it's all good.
Oh, and just for fun this was in the paper today:
http://www.cbc.ca/news/business/story/2012/02/13/air-canada-pilot-talks.html
Dear Ms. Cumberland,
Thank you for taking the time to contact our office.
I sincerely regret to learn of the inconvenience you and Ms. Cooper have experienced as a result of our schedule change and on behalf of Air Canada offer our most sincere apologies. Given your description of how this has affected your work schedule I can certainly understand how frustrating and disappointing this is for both of you.
Please note that since your pre-travel inquiry requires information from the reservation system and/or access to your file, we invite you to communicate directly with Air Canada Reservations as they are best suited to respond.
That said, Customer Relations handles past travel concerns only and once your travel has been completed, kindly contact our office and we will be glad to review your concerns and offer some form of compensation at that time.
Sincerely,
Britt
Customer Relations
So, AC Reservations told me to contact Customer Relations and Customer Relations told me to contact AC Reservations. That's about right. I guess we aren't getting upgraded. But hopefully some free miles "once our travel has been completed."
Val is working on getting the night shift in question off.
I am working on a new Zen attitude when it comes to Air Canada. It's all good, ooohhhhhm, it's all good.
Oh, and just for fun this was in the paper today:
http://www.cbc.ca/news/business/story/2012/02/13/air-canada-pilot-talks.html
Air Canada in talks with pilots as deadline nears
Work stoppage could begin as early as Friday
ooooohhhhhhmmmmmmmmmmmmmmmmm
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